1. Introduction
Welcome to Gotella! Gotella (“we,” “our,” or “us”) operates an e-commerce mobile application that allows users to browse and purchase chocolate products. This Privacy Policy explains how we collect, use, and protect your information when you use our application.

2. Information We Collect
We collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details when you make a purchase.
  • Device and Usage Information: IP address, device type, operating system, and app usage data to improve our services.
  • Cookies and Tracking Technologies: To enhance user experience and personalize content.

3. How We Use Your Information
We use your information to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Improve our application and services.
  • Send promotional offers and updates (if you opt-in).
  • Ensure security and prevent fraud.

4. Sharing Your Information
We do not sell your personal information. However, we may share your data with:

  • Service Providers: Payment processors, shipping companies, and customer support providers.
  • Legal Authorities: If required by law to comply with legal obligations or enforce our terms.

5. Data Security
We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

6. Your Rights and Choices
You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications.
  • Request a copy of the data we hold about you.

To exercise your rights, contact us at info@gotella-chocolate.com

7. Third-Party Links and Services
Our app may contain links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children’s Privacy
Gotella is not intended for children under 13. We do not knowingly collect data from minors.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Effective Date” and providing a notice within the app.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:

Email: info@gotella-chocolate.com

Thank you for using Gotella!